01
Information gathered during your enquiry
When you message us to arrange a charter, we collect the details you provide directly through our messaging interface. This includes your name, contact information, preferred sailing dates, requested duration from the 2-hour minimum, guest numbers up to our 90-guest capacity, and specific booking requirements. If you request add-ons such as catering, water sports, DJ services, or car transfers, we retain these preferences to organize your trip. No passport or ID is needed to board our vessels, so we do not collect personal identification documents. We only gather technical information necessary to process your charter request.
02
Online tracking and technical logs
Our website uses essential technical cookies and basic analytical tools to keep the site functioning reliably and to monitor overall traffic patterns. These tools record basic connection data, such as your browser type and page visits, without linking it to your personal identity. We do not run invasive tracking software or profile your activity across unrelated websites. The data collected via technical cookies helps us ensure our online reservation interface functions correctly when guests browse our fleet options. You can manage or block cookies through your individual web browser settings at any time.
03
How your personal details are processed
We use your details strictly to organize your rental, calculate charter fees ranging from 600 to 18,900 AED per hour, and manage your 30 % booking deposit. Our team processes your preferences to coordinate included services such as the captain, crew, fuel, soft drinks, towels, and life jackets. If bad weather prevents sailing, we use your contact information to agree a new date in the chat or arrange a payment refund based on your choice. Your information ensures our staff can answer your messages within 15 minutes between 9:00 and 23:00 GST daily.
04
Managing your data and contacting us
You have full rights to request access to the personal information we hold about your charter booking, ask for corrections, or request complete deletion of your records. Because we do not publish street addresses, email contacts, or phone numbers, all privacy enquiries and data requests are handled exclusively through our direct messaging tool. To update your information or ask questions regarding this policy, click the WhatsApp button on our page. Our team handles all data protection requests during our standard operating hours of 9:00 to 23:00 GST daily, replying within 15 minutes.
